(716) 304-0282 info@miaadora.com

Frequently Asked Questions

Fiber is getting into my sensitive eyes. Can I return the product.

We are very sorry to hear the product has been irritating your eyes. We can definitely offer you a full refund and feel free to just keep the product instead of having to return it. Please message us here.  We will be coming out with a new formula soon so stay tuned.

I did not receive an email with the Step by Step Instructions.

Please let us know by sending us a message here.

I received a defective product. What should I do?

We will replace the product free of charge.  We also have a 30-day money back guarantee.

Fiber is not sticking to gel when applying the top coat.

The fibers should definitely be sticking. No flaking should be happening throughout the day. It may take a bit of practice to get the hang of it.

Steps:

Step 1: Apply wet Magnifying Gel, ensure all lashes are coated well

Step 2: While your lashes are still wet, brush on the dry 3D fibers (careful not to get too close to eyes)

**Let fibers dry onto your lashes for about 20 seconds before going to step 3**

Step 3: Apply another generous coat of the wet Magnifying Gel to seal fibers onto lashes. If fibers are flaking off throughout the day, make sure you’re applying enough Magnifying Gel as the top coat.

*Repeat steps 1-3 if you want a more dramatic look

What are the advantages of joining the VIP Club?

We have free products weekly. There is no obligation for you to leave a review to be entered in to receive a free product. We give away 3D mascara, eyeliners, hair vitamins and even a hair straightener is up for grabs!

Each week we announce a new winner so it’s fair for everyone in the club. Ideally, we want everyone to win at least once.

As an extra bonus, we give a 20% promo code to every person that joins the club that they can share with friends, family or use for their future purchases.

My lashes started falling so I immediately stopped using it, although I was using it regularly like any other kind of mascara I’ve been using my whole life and this is the first time I ever face such a problem.

The ingredients we formulated are actually gentler than normal mascara. Some have started using the mascara after using eyelash extensions or even going through chemo therapy.

The product seems dried out.

Our fiber mascara set comes with two tubes:

1. “Wet” Magnifying Gel which should be wet like mascara

2. “Dry” Natural fibers which are tiny dry micro-extensions

Hope to hear back from you soon so that I can further assist you.

I am not getting fuller longer eyelashes. I am disappointed.

The Biggest tips for fuller lashes without the flaking:

Complete steps 1-3 as described on the packaging and then build up the look by repeating process two or three times to get the look you want.

Most of our customers tell us they get better and faster with practice so feel free to play around with the fiber mascara a few times and please email us back to let us know how it’s going for you.

Customer wants to wholesale, resell or distribute our product…

Our wholesale program is almost complete. Please let me know what products you are interested in, where you want to sell them, and how many units you would be looking to purchase. I will record this information and as soon as the program is ready, we will reach out to you

It flakes or smudges a little to the bottom of my eye. What should I do?

There should be no smudging or flaking throughout the day. It may take a bit of practice to get the hang of it.

To summarize all the steps again:

Step 1: Apply wet Magnifying Gel, ensure all lashes are coated well

Step 2: While your lashes are still wet, brush on the dry 3D fibers (careful not to get too close to eyes)

**Let fibers dry onto your lashes for about 20 seconds before going to step 3**

Step 3: Apply another generous coat of the wet Magnifying Gel to seal fibers onto lashes. If fibers are flaking off throughout the day, make sure you’re applying enough Magnifying Gel as the top coat.

*Repeat steps 1-3 if you want a more dramatic look

(use a q-tip or make up brush to clean up any excess product around your eyes)